Q: Order Status & Delays

Here’s what you might see when checking on your order: Processing – Your order has been received In Production – Your order is being produced Shipped – Your order has been packaged and shipped Ready for Pickup – Your order is complete and ready to be picked up at one of our locations Have any questions about your order? Contact us: tphonline@tph.ca . Or Visit Here

Q: Shop Online

Shop our products & services at TPH.ca . Upload your files or design on Canva*. We’ll deliver your order in Canada within 3 business days. *Not all items apply, view Canva products here Still Need Help? Contact us: Click Here

Question 1

Where’s My Order?

Accepted Answer

If you have just placed an order online, you will receive an order confirmation email. When your order is fulfilled, you will then receive a shipment email that includes a tracking number.

View the progress of your order by navigating to your login and clicking on the “Orders” tab.

Click “View order details” to see the order status.

Still Need Help? Contact us: Click Here

Question 2

How To Change The Delivery Address

Accepted Answer

TPH logins allow you to store multiple addresses that can be used to quickly checkout if you often ship to different destinations. Learn how to update or change an address here.

If you are ordering online as a guest, you have the option to enter a delivery address that is different from your billing address on the checkout page.

If you have placed an order and need to update the delivery address, please contact us:

Live chat
9:00AM – 5:00PM EST
Monday – Friday.

OR TPH Location (contact can be found in the order confirmation)

Still Need Help? Contact us: Click Here

Question 3

Your Local Production Center

Accepted Answer

Connect with us! Did you know TPH has over 60 local production centers across Canada?

Walk in, call, or email your local production center to talk about an idea or place an order. One of our project advisors will be happy to help answer any questions you may have.

Click here to find your local production center.

Still Need Help? Contact us: Click Here

Question 4

Order Status & Delays

Accepted Answer

Here’s what you might see when checking on your order:

Processing – Your order has been received
In Production – Your order is being produced
Shipped – Your order has been packaged and shipped
Ready for Pickup – Your order is complete and ready to be picked up at one of our locations

Have any questions about your order?

Contact us: tphonline@tph.ca.

Or Visit Here

Question 5

Where To Find Your Order History

Accepted Answer

Once you’re logged in, click on “History” in the dropdown menu

OR

Navigate to your login profile. Click on the “History” tab.

Still Need Help? Contact us: Click Here

Question 6

How To Change Your Order Details

Accepted Answer

If you placed an online order and require changes, contact us as soon as possible at your local production center (contact information can be found at the bottom of your order confirmation)

Live chat
9:00AM – 5:00PM EST
Monday – Friday.

OR

tphonline@tph.ca

*We may not be able to make changes if your order is already in production

Still Need Help? Contact us: Click Here

Question 7

How To Cancel Your Order

Accepted Answer

If you need to cancel an order, please contact us as soon as possible at:

Live chat
9:00AM – 5:00PM EST
Monday – Friday.

OR

tphonline@tph.ca

*Orders that have already shipped cannot be cancelled

Still Need Help? Contact us: Click Here

Question 8

Shop Online

Accepted Answer

Shop our products & services at TPH.ca. Upload your files or design on Canva*.

We’ll deliver your order in Canada within 3 business days.

*Not all items apply, view Canva products here

Still Need Help? Contact us: Click Here

Question 9

Request An Estimate

Accepted Answer

It’s easy to get an estimate for your next project.

Fill out our estimate form with your contact information and any print specifications or simply tell us your idea. You’ll receive an estimate from a team member within 24hrs.

Further questions? We’re happy to chat and help you create a finished product you’re proud of.

Live chat
9:00AM – 5:00PM EST
Monday – Friday.

OR

Find a Location

Still Need Help? Contact us: Click Here

Question 10

Upload Your Files

Accepted Answer

If you have a TPH login, click “Upload File” to place your order directly with your preferred LPC (local production center).

You can use a payment method stored with your LPC. If you don’t have a stored payment method, the LPC will contact you for a credit card to process your order.

Still Need Help? Contact us: Click Here

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My Orders

Order status & delays

Where’s my order?

How to change the delivery address

Where to find your order history

How to change your order details

How to cancel your order

Shop online

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Upload your files

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