Terms of Sale
Updated: December 2021
Please carefully read these Terms and Conditions before purchasing any TPH products at https://www.tph.ca (the “Website”). By purchasing TPH products on the Website, you agree to be bound by these Terms and Conditions of Sale.
When you create an account with TPH, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the password is kept confidential and secure. Inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered.
The Website only sells products to individuals who can purchase with a credit card/debit card. If you are under 13, you may use the Website only with the express permission and supervision of a parent or guardian. TPH reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
When you place an order to purchase a product from the Website, we will send you an email confirming your order and containing the details of your order (the “Order Confirmation Email”). The Order Confirmation email is an acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send an email confirmation to you that we’ve shipped the product to you (the “Shipping Notification Email”) or that your product is ready for pick-up (the “Your Order Is Ready Email”).
Your contract is with TPH. TPH will retain the title in the products until full payment has been made by you and has been received by TPH. TPH reserves the right to hold any orders after the Shipping Notification Email has been sent out, for internal review. In the event that TPH is unable to supply the products in your order due to stock availability, the order will be cancelled and a refund processed. TPH reserves the right to hold any orders prior to shipping for security review. TPH offers flat shipping or free shipping within Canada with the exception of Yukon, Northwest Territories, Nunavut and Newfoundland-Labrador. TPH reserves the right to withdraw this offer at any time. In the event that an order is placed for delivery to a location where we do not deliver, the order will be cancelled and a refund processed.
When you place an e-commerce order or an Account order with tph.ca we do everything we can to produce, ship, and have your order delivered to you as quickly as possible. Please note that our cutoff shipping time is 12 PM EST.
TPH does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. We estimate that most products will ship 3 days from proof approval or 5 business days from the time Apparel proofs are approved. Exceptions to the above shipping estimate may occur when large orders are made. TPH also reserves the right to choose a different shipping carrier per order to ensure the best possible service.
Delivery Zones, Timeframes & Exceptions
We endeavour to deliver all products you have ordered within the time period specified on our website. Note that during exceptionally busy periods (e.g., Christmas) or when the weather is particularly inclement, please allow an additional day before raising a query. If your order has not been received within our specified timeframes (above), please check with your local Canada Post delivery office or FedEx OnSite to see that they are not holding your parcel. If they confirm that they do not have your products, contact the TPH Production Centre listed in the Shipping Notification Email and we will do our best to assist.
Free shipping or flat rate shipping offers are only available in Canada with the exception of Yukon, Northwest Territories, Nunavut and Newfoundland-Labrador. Free shipping applies to orders of $75 or more before shipping and taxes.
The following delivery times are average times in which you should receive your order, on most occasions you will receive your order earlier than the times specified.
Most orders are shipped the same day if received by 12 p.m. EST time Monday – Friday. Exemptions: Estimated transit time after your order is shipped:
- Newfoundland-Labrador: 3 to 7 business days
- Northwest Territories: 7 to 10 business days
- Nunavut: 10 to 14 business days
- Yukon: 7 to 10 business days
Shipping is available only to addresses in Canada. PLEASE NOTE THAT WE DO NOT SHIP TO P.O. BOXES.
All shipping and processing timeframes and/or shipping methods listed on tph.ca are to be considered estimates and are not guaranteed. Please note that during the holiday season, due to volumes, shipping timelines may be delayed on the part of couriers who experience a larger than normal volume of parcels. TPH is in no way responsible for delays on the part of the courier and cannot be held accountable for their delays.
We will update your order with a tracking number as soon as it becomes available, with select couriers like FedEx.
Damaged & Undelivered Packages
If the product arrives damaged, please contact the TPH Production Centre Location listed in the Shipping Notification Email or Your Order Is Ready Email, within 24 hours. We may ask you to provide us with pictures or return the item within 48 hours of receipt. We will then issue a refund or replace the damaged product. Please keep the item(s) and its packaging in case they’re required for the claim assessment.
Satisfaction Guarantee & Returns
Customer satisfaction is important to our team at TPH. If for any reason you are not happy with your TPH products, please contact the TPH Production Centre Location listed in the Shipping Notification Email or Your Order Is Ready Email, so that we can assist you in the exchange or refund of your order.
Instructions will be provided to ship your return (shipping costs are at the customer’s expense). TPH will cover the cost of replacing the product (including shipping expenses). If you are still not 100% satisfied, contact us to return the product (return shipping costs are at the customer’s expense). At this point, a refund will be made of the original purchase (shipping expenses are not reimbursed).
If there are any discrepancies with your order, you must notify us within 7 working days of receipt. If you have been shipped the incorrect goods then please do accept our apologies. Any replacements will be sent to you at no extra cost to yourself.
Feedback And Complaints Policy
We welcome any comments about our service so that we can continuously improve. Our aim is to deal with any problems quickly and fairly. If you have a reason to share feedback, contact the Production Centre Location listed in the Shipping Notification Email or Your Order Is Ready Email, stating clearly that you are making a complaint or sharing feedback. Our aim is to respond to your complaint within 7 working days, either resolving the complaint or with a timeframe for resolution.
Pricing and Availability
All prices quoted are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges.
Disclaimer And Limitation Of Liability
SOME JURISDICTIONS, INCLUDING THE PROVINCE OF QUEBEC, MAY PROHIBIT THE LIMITATION OF IMPLIED OR STATUTORY WARRANTIES AND/OR LIMITATIONS OF CERTAIN DAMAGES. THEREFORE, IN SOME JURISDICTIONS THE FOLLOWING LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY BE ENTITLED TO ADDITIONAL RIGHTS. THIS WEBSITE IS PROVIDED BY TPH ON AN “AS IS” AND “AS AVAILABLE” BASIS. TPH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. IT IS EXPRESSLY AGREED BY YOU THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TPH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SALEABILITY AND FITNESS FOR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW. TPH DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR Email BY US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TPH WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
When you visit the Website or send us an email, you are communicating with us electronically. As permitted by law, we will communicate with you by email or by posting notices on the Website. For contractual purposes, to the extent permitted by law, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. Note that even if you choose to unsubscribe from receiving promotional and marketing communications from us by email, we may still email you in connection with your order, product recalls, or as otherwise required or permitted by law.
Alteration Of Service Or Amendments To The Conditions
We reserve the right to make changes to our Website, policies, and these Terms and Conditions of Sale at any time. Your usage of the Website and your orders will be subject to the policies and Terms and Conditions of Sale in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
Events Beyond Our Reasonable Control
TPH will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions of Sale if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation, or in the same situation at a different time, where you breach these conditions.
TPH may choose to offer promotions or special discounts to customers and/or customer groups. Offers entitle customers to a specified discount on the original price of selected items (The “Offer”).
Each discount is applied up to a maximum dollar limit as indicated in the fine print of the Offer. The Offer is valid to customers only purchasing directly from TPH. Offers exclude delivery charges and taxes. Offers may not be redeemed for the purchase of eGift Cards or Gift Cards. Offers cannot be used in conjunction with any other promotional codes. Offers may not be applied retrospectively or in combination with any other offer or discount. TPH reserves the right to terminate or change any Offer without notice.
Specific terms, conditions, and expiration dates will apply to each offer and will be outlined where the offer or promotional code is published (within TPH marketing emails, on TPH.CA or other promotional and advertising channels).
TPH and the TPH logo are trademarks of The Printing House Limited. Https://www.tph.ca is a registered domain name of The Printing House Limited. The parties declare that it is their express wish that these terms and all related documents be drawn up in English.
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